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Do
you like the books we send you? Few people see our books before ordering. We put pictures on this website, but that's never quite the same as picking up a book and looking at it. Therefore, trust is crucial to what we do. New customers must ask themselves: "If I give these people my credit-card details, how do I know they'll send me anything? How do I know the books will be as well-edited and well-produced as they claim?" - and yes, online purchases are occasionally disappointing. So now, in common with other online shops, we are inviting our customers to post feedback: positive, neutral or negative. Leaving Feedback needs to be quick and easy, otherwise no one will bother. You can complete our simple form in seconds. It asks just three questions - you can add a comment if you wish. Feel free to e-mail us separately about shipping times. Although the mail is outside our control we try to monitor delivery times. We complain when there are delays, as there have been in the past few months to customers in the US. Customers who post comments will be identified only by their country. We have numbered the comments in case we need to trace the source in our records. Under British consumer law it's illegal to invent customer feedback! Many thanks to those who have contributed
Note: you can leave feedback for each of the books you have purchased, back to our first publication in 1990. |